Support

Getting help#

• In-app: Use the /help command from SMS or any connected messaging platform.
• Web: Click "Support" in the sidebar.
• Email: support@chat.dev

Reporting issues#

If you hit a bug or have a feature request, email support@chat.dev or use the in-app support link.

Account management#

• Sign in — Go to chat.dev and enter your email. You'll receive a one-time code. No password needed.
• Link your phone — In Settings > Account, add your phone number to use SMS commands.
• LLM Providers — Store OpenAI, Anthropic, OpenRouter, and Poolside keys in Settings > LLM Providers. They are encrypted at rest.
• Funds — In Settings > Funds, deposit SOL to your wallet and track balances, transactions, and per-agent spending.
• Subscriptions — In Settings > Subscription, upgrade to Pro or Expert. Expert unlocks the A100 GPU tier.
• Delete account — Contact support to request account deletion.

FAQ#

Do I need my own model API key? Not always. Codex can use chat.dev credits or a connected ChatGPT subscription. Other harnesses can use chat.dev platform proxy credits when configured, or your own OpenAI, Anthropic, OpenRouter, or Poolside key from Settings > LLM Providers.

How do funding and SOL wallets work? Your account has a deposit wallet under Settings > Funds. Agents can also have their own wallets. Fund an agent wallet from your deposit balance and optionally turn on "Agent pays for itself" so that agent's runtime costs come from its own wallet.

Can an agent use its own wallet in code? Yes. Agents with wallets get wallet credentials in their runtime environment. Treat this like any other sensitive credential — only enable it for agents you trust.

What happens when an agent stops? For coding agents, the VM pauses but your files and storage persist. You only pay for volume storage while stopped. Start the agent again to resume where you left off. ChatGPT+Tools agents do not have a visible VM to stop.

What happens if an agent runs out of funds? chat.dev stops the agent when it can no longer cover runtime costs. If the agent is self-funded, this applies to its wallet. Otherwise it applies to your account deposit balance.

Can I SSH into my agent's VM? Yes. The agent page (and GET /api/agents/:id under sshAccess) provides ready-made SSH commands: agent attaches to the agent's terminal session, shell opens a shell in the VM. The web terminal and messaging commands work too.

What models does Codex use? GPT-5.5 by default, with o3 also available.

Does chat.dev support GPU machines? Yes. The GPU tier is an A100 80GB. It requires the Expert subscription and is intended for training jobs and inference workloads.